Delete your account and data

You can ask us to delete your Anant Bhakti account and the personal data associated with it at any time, for any reason, without having to explain yourself. This page sets out exactly how, and exactly what happens.

How to delete your account

In the app (fastest)

1. Open Anant Bhakti and sign in.
2. Go to Profile → Settings.
3. Under Account, tap Delete Account and confirm.

The deletion happens straight away: you are signed out and your account and the data listed below are removed at that moment. You do not need to email us.

By email

If you no longer have the app installed, or cannot sign in, send us a deletion request from the email address registered on your account, or from any address if you signed in with a mobile number. Include:

• the mobile number registered on your account, with its country code;
• the email address on the account, if you signed in with Google or Truecaller;
• the name on the account.

We need these to confirm the request comes from the account holder. We will verify your identity before deleting anything — this protects you from someone else deleting your account.

Start a deletion request

What gets deleted

When we action your request, we delete:

• your account record, and the mobile number and email address attached to it;
• your name, gender, country and state, and your profile picture;
• your birth date, birth time, birth place and birth coordinates, and the moon sign, nakshatra, ascendant and dasha values derived from them;
• your location coordinates, if any were stored;
• your app settings, language preference and notification preferences;
• your followed deities;
• your activity: liked songs, series, wallpapers, ringtones and books; your play history, watch progress and reading progress; your verse bookmarks; your pooja streak and pooja log;
• your push notification token, so we stop being able to notify your device;
• your notification read records and any help-article feedback you left;
• your referral code, and your record of free feature uses;
• the people you blocked in Charcha, any blocks others placed on you, and any restriction on your posting there.

What we retain, and why

Community messages

Messages you posted in Charcha are part of a shared conversation that other people took part in. We detach them from your identity so they are no longer attributable to you, rather than removing them and leaving other people's replies dangling. If you want specific messages removed as well, say so in your request and we will remove them.

Reports you made

A report you filed about someone else's Charcha message is part of our moderation record of that message. We keep it so the review can be completed, detached from your identity in the same way as your messages.

Referrals

If you invited friends, or joined through someone's invitation, the referral record stays in the other person's history so their rewards remain correct — but it no longer points at you.

Records the law requires us to keep

Where a statute, a regulator or a court requires us to retain particular records — for example transaction records once paid plans exist, or information subject to a legal hold — we keep only those records, only for the period required, and only for that purpose.

Support correspondence

Emails between you and our support team are kept for up to 24 months so that we have a record of what was asked and what we did, including a record of your deletion request itself.

The record of your consent choices

What you agreed to and withdrew, and when, is kept for one year after your account is deleted so we can answer any question about it. It holds no name, phone number or email, and is then deleted automatically.

Aggregated and anonymised data

Statistics that cannot identify you — for example how many people opened a screen on a given day — are retained. They contain no personal data and cannot be traced back to you.

Backups

Your data may persist in encrypted system backups for a short period after deletion. Those backups are not used to serve the app, and the data is removed as the backups rotate out, within 30 days.

How long it takes

A deletion from inside the app is immediate. For a request sent by email:

• We acknowledge your request within 48 hours.
• We verify that the request comes from the account holder, which may involve one follow-up question.
• We complete the deletion within 30 days of verifying the request, and confirm to you when it is done.
• Residual copies in encrypted backups are removed within a further 30 days as backups rotate.

Deleting only some data

You do not have to delete everything to remove something specific. You can edit or clear your name, gender, state, profile picture and birth details yourself in Edit Profile inside the app — removing your birth details stops your Rashifal being calculated from your chart, and the rest of the app keeps working.

If you want a particular category of data removed while keeping your account, ask us and we will do it where it is technically possible.

Uninstalling is not deletion

Removing the app from your phone deletes the data stored on that device, but it does not delete your account on our servers. To delete the account itself, use Delete Account in the app's Settings, or send a request as described above.

Contact

For anything about this process, or to check the status of a request you have already sent, contact us. Our Privacy Policy explains your wider rights over your personal data, including the right to escalate to the Data Protection Board of India.