Refund Policy

Current status

What you are buying

A paid plan for Anant Bhakti would be a subscription to digital content and features, delivered immediately and continuously for the billing period. Nothing physical is shipped, so there is no delivery or shipping policy, and nothing is returned.

When we will refund

We will issue a refund in the following circumstances.

Duplicate payment

You were charged more than once for the same subscription period. We refund the duplicate charge in full.

Payment taken but access not granted

Money left your account but the subscription was not activated, and we are unable to activate it. We refund the payment in full.

A technical fault that prevents use

A fault on our side stops you using the paid features for a sustained period and we cannot fix it within a reasonable time after you report it. We refund on a pro-rata basis for the affected period, or in full if the fault existed from the start of the period.

Charged after cancellation

You cancelled before the renewal date but a renewal payment was still collected. We refund that payment in full.

An unauthorised transaction

You did not authorise the payment. Report it to us and to your bank as soon as you notice it; we will investigate with the payment gateway and refund it if it is confirmed as unauthorised.

Where the law requires it

Any case in which applicable Indian law entitles you to a refund.

When we will not

Because access is delivered immediately and in full, subscription fees are otherwise non-refundable. In particular, we do not refund:

• a period you have already had access to, simply because you did not use it as much as you expected;
• a partial period after you cancel — cancelling stops future renewals, and your access continues until the end of the period you have already paid for;
• dissatisfaction with the nature of devotional, astrological or editorial content, which is a matter of personal belief and preference rather than a defect;
• an inability to use a feature that is restricted by your device or operating system rather than by us — for example, iOS not permitting any app to set a wallpaper or ringtone directly, which is documented across this site before purchase;
• accounts suspended or terminated for breach of our Terms & Conditions.

How to request a refund

Email us within 7 days of the charge, including:

• the mobile number or email registered on your Anant Bhakti account;
• the transaction reference or order ID from your receipt or bank statement;
• the date and amount of the charge;
• a short description of what went wrong.

Requests made after 7 days will still be reviewed, but we may not be able to reverse the transaction through the payment gateway after that point.

Timelines

• We acknowledge refund requests within 48 hours.
• We decide on a request within 7 working days of receiving the information we need, and tell you the outcome and the reason.
• Approved refunds are initiated within 3 working days of the decision, to the original payment method. We cannot refund to a different account.
• Once initiated, the amount typically reaches you within 5 to 7 working days, depending on your bank or card issuer. That final step is controlled by your bank, not by us.

Purchases through app stores

If you subscribed through Google Play or the Apple App Store, the store processed your payment and holds the billing relationship. Refunds for those purchases must be requested through Google or Apple under their own refund policies, and are decided by them. We are happy to help you with the details, but we cannot issue the refund ourselves.

Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other applicable Indian law. If you are not satisfied with how we have handled a refund request, you may escalate it to our grievance officer, whose details are on ourcontact page.

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